Customer Service:
Thanks very much for choose HOCHYOO. We always try our best to provide high quality
products and service.
We always check carefully before send the goods, however products may get damage during
the long delivery.If you find any quality problem, please contact us within 7 days after you get
the goods. We will solve the problem.
For any reason if you just want to return the products, please contact us within 7 days after
your receipt. Keep the products in original condition and pay the shipping cost by yourself, we
will full refund after receive returned product.
If you like our products, please do not hesitate to give us satisfaction and positive comments. If for any reason, you
do not satisfied,
please do not directly leave negative feedback, just contact us, we will try our best to make you satisfied.
Logistics Services:
We always send out the goods within 5 days after your payment.
If you want to specify the shipping method, please pay
shipping cost. Below is the estimated delivery speed for your choice.
Post air mail: 10-60 days Tracking website: local post office website
ePacket: 7-25 days Tracking website: local post office website
EMS express: 5-20 days Tracking website: local post office website
DHL express: 4-8 days Tracking website: dhl.com
FedEx express: 4-8 days Tracking website: fedex.com
*Above delivery speed only for reference, busy season, bad weather may cause delay.
*Post air mail to Eastern-European countries, South American countries may take longer
than 60 days.
The above time is for reference only
*Express usually have customs tax issue, in that case, please cooperate customs to pay tax.
